Are your pans non-stick? We do not advertise our pans as non-stick but rather easy release. We still recommend using oil or release agent with our pans.
Does LloydPans have a warranty? LloydPans warrants all products against defects in material or workmanship from the date of purchase for a period of 90 days. We will repair or replace defective products, but will not be responsible for any consequential damages including any claim of lost profits. Warranty is voided if items are washed in an automatic dishwasher that damages the coating with the caustic chemicals that may be used. Sticking issues are not a manufactures defect.
Are your pans dishwasher safe? We do not recommend washing our pans in an automatic dishwasher due to the caustic chemicals in the dishwashing detergent. These caustic chemicals will eventually breakdown not only our finish but most finishes on the market today.
Do I need to pre-season LloydPans prior to use? No you do not need to pre-season our finished pans. Simply hand wash with warm water and mild detergent to remove manufacturing and shipping debris, dry and buff with a little oil and you are ready for baking. If you have purchased bare aluminum pans we recommend seasoning them prior to use.
Can I return a LloydPans product? Yes, you can return any New and Unused product with prior authorization with a 25% restocking fee. You are responsible for the return shipping.
Can I return Custom products? No, unfortunately, you cannot return custom items.
If LloydPans has to manufacture a standard item I ordered how long will it take? General lead times for production can be anywhere from 10-25 business days. Please refer to the order confirmation sent to you for your scheduled ship date.
Can I order just one pan? There are only two products in our line that you must order by the case. All other items you can order just one pan. We do not charge any minimum order fee.
Why is my shipping rate for one pan seem high? With our contracted shipping rates there is a floor minimum. When you are ordering higher volumes you will receive a much better rate.